Massachusetts E-ZPass payment is the official electronic toll system used across the state for drivers who travel on the Massachusetts Turnpike, Boston tunnels, and the Tobin Bridge. The system is managed by EZDriveMA and works through a small transponder mounted on a vehicle windshield. When a driver passes a toll point, the device sends a signal that deducts the toll from a prepaid account. This page explains every part of the system, from setting up an account to handling violations, paying invoices, and using the system across state lines.
The Massachusetts Department of Transportation, known as MassDOT, runs the toll system. The program operates under the EZDriveMA brand. The E-ZPass system is part of a larger network covering 19 states across the eastern and midwestern United States. Drivers who hold a Massachusetts transponder can use the same device when traveling in other member states without opening new accounts. There are two main ways to pay tolls in Massachusetts. The first is through an EZPass account with a transponder. The second is the Pay By Plate MA system, which uses cameras to capture license plate images and sends an invoice to the registered vehicle owner. E-ZPass users always pay lower toll rates than Pay By Plate users.
What Massachusetts E-ZPass Payment Is and How It Works
Massachusetts EZPass payment uses radio frequency identification technology to charge tolls without stopping a vehicle. A transponder is mounted on the inside of the windshield, usually behind the rearview mirror. When the vehicle drives under a toll gantry, an overhead reader picks up the signal from the transponder. The system then charges the toll to the account linked to that transponder.
The EZDriveMA System
EZDriveMA is the name of the toll collection program in Massachusetts. It oversees E-ZPass accounts, Pay By Plate invoices, and customer service. The system replaced older cash toll booths on most major roads. Today, all Massachusetts toll facilities use open road tolling, which means there are no stopping points or physical toll booths. Drivers pass under gantries at highway speed. Open road tolling began on the Massachusetts Turnpike in 2016. official website The Tobin Bridge switched to cashless tolling in 2014. The Boston tunnels, including the Ted Williams Tunnel, Sumner Tunnel, and Callahan Tunnel, also moved to electronic tolling between 2014 and 2017. As of 2026, every toll facility in Massachusetts operates without cash lanes.
Who Needs Massachusetts E-ZPass Payment
Anyone who drives on Massachusetts toll roads benefits from E-ZPass. Daily commuters between western Massachusetts and Boston save significant time by avoiding the need to stop or pay invoices later. Out-of-state visitors who travel through Massachusetts on I-90 or through Boston tunnels also benefit from having an E-ZPass transponder, since rates are lower for transponder users. Rental car drivers, truck operators, and business fleet managers all use Massachusetts E-ZPass payment systems. The program supports individual accounts, joint accounts, and commercial accounts. A commercial account allows a business to register multiple vehicles and receive detailed monthly reports for tax and expense tracking.
Setting Up Your Massachusetts E-ZPass Account
Creating a Massachusetts E-ZPass account takes about 10 to 15 minutes. The account is free to open. MassDOT does not charge a setup fee for standard transponders. A driver needs basic personal information, vehicle details, and a payment method to start the process.
Step 1: Visit the Official Website
The official Massachusetts E-ZPass website is www.mass.gov/ezpass. This is the only safe place to open a new account. Drivers should avoid third-party websites that claim to process E-ZPass applications, since these often charge unnecessary fees or collect personal data. Once on the homepage, look for the “Sign Up” or “Open an Account” button. Click the button to begin the registration process. The website is mobile-friendly and works on phones, tablets, and computers.
Step 2: Enter Your Personal Details
The registration form asks for the following information:
- Full legal name
- Home address
- Phone number
- Email address
- Driver’s license number (optional but recommended)
Each driver can register up to four vehicles on a personal account. Commercial accounts allow more vehicles. Vehicle information includes license plate number, state of registration, vehicle make, vehicle model, and vehicle year.
Step 3: Choose a Payment Method
Massachusetts E-ZPass payment requires a payment method on file. official agencyThe system accepts credit cards, debit cards, and checking accounts. Visa, Mastercard, Discover, and American Express are all accepted. Bank accounts must be based in the United States. The minimum opening balance is $20 for personal accounts. Commercial accounts require a higher initial deposit, often $50 per transponder. The balance is held in a prepaid account and used to pay tolls automatically as the driver passes through toll points.
Step 4: Order Your Transponder
After completing registration, the system offers a transponder. Massachusetts E-ZPass provides a free standard transponder, also called a sticker transponder. The sticker mounts on the windshield and works for most passenger vehicles. For motorcycles, drivers can request a different transponder type. Bumper-mounted transponders are also available for certain commercial vehicles. Transponders ship within 5 to 7 business days through the U.S. Postal Service.
Step 5: Activate Your Transponder
When the transponder arrives, log in to the account at www.mass.gov/ezpass. Enter the transponder number printed on the device. The system pairs the transponder with the account and begins charging tolls to the registered vehicles. Most transponders activate within 24 hours of registration. Drivers should mount the transponder before driving through any toll point. A transponder that is not activated will not deduct tolls and may result in a Pay By Plate invoice.
E-ZPass Massachusetts Login Steps
The EZPass Massachusetts login portal is the main tool for account management. Drivers use the portal to check balances, view toll history, update payment methods, add vehicles, and download statements. The login page is located at www.mass.gov/ezpass.
Logging In for the First Time
New users receive a username by email when they complete registration. The first login requires setting a password. Passwords must be at least 8 characters and include a number or special character. The system then prompts the user to set up security questions for account recovery. After the password is set, the user can log in anytime using the username and password combination. The portal remembers the device for 30 days unless the user logs out manually. This feature saves time for regular users.
Password Recovery
Forgotten passwords can be reset online. Click the “Forgot Password” link on the login page. Enter the username and email address. The system sends a password reset link to the registered email. The link expires after 24 hours. If the email address is no longer accessible, drivers must call the EZPass MA customer service number at (877) 627-7745. A representative verifies the identity using the driver’s personal information and security questions. The representative then resets the password or updates the email address.
Account Security Tips
Account security protects prepaid funds and personal data. Drivers should follow these practices:
- Use a strong password with letters, numbers, and symbols
- Do not share login credentials with others
- Log out when using public computers
- Update the email address when it changes
- Review account activity monthly for unauthorized charges
Massachusetts Toll Payment Online Options
Massachusetts toll payment online is the fastest way to manage an account. The EZDriveMA portal accepts payments 24 hours a day, 7 days a week. There are no service charges for paying online through the official website. Online payments process immediately. The account balance updates within seconds. Drivers can print or download a receipt for every transaction. The portal stores payment history for at least 12 months.
Credit and Debit Card Payments
Credit card payments require the card number, expiration date, security code, and billing zip code. Debit cards work the same way. Most cards process within seconds. Some banks may place a temporary authorization hold of $1 to verify the card. The minimum online payment is $10. There is no maximum payment. Drivers who prefer not to use auto-replenish can add funds manually each time the balance runs low. The system sends a low balance alert by email or text when the balance drops below $10.
Bank Account Payments
Bank account payments require the routing number and account number from a U.S. checking account. The first bank account payment takes 3 to 5 business days to verify. After verification, future payments process within 1 to 2 business days. Bank account payments do not carry processing fees. Credit and debit card payments also do not carry fees through the official portal. Third-party payment sites may charge convenience fees of $1 to $3 per transaction.
Auto-Replenish Setup
Auto-replenish is the most popular payment option. The system automatically adds funds to the account when the balance drops below a set threshold. For personal accounts, the default threshold is $10. When the balance reaches $10, the system charges the payment method on file for an additional $30. Commercial accounts use higher thresholds and replenishment amounts. Drivers can change the threshold and replenishment amount at any time through the account portal. Auto-replenish prevents low balance issues that lead to Pay By Plate invoices.
Pay Massachusetts Toll Without E-ZPass
Drivers can pay Massachusetts toll without EZPass through the Pay By Plate MA system. The system uses cameras to capture license plate images at toll points. The registered owner of the vehicle then receives an invoice by mail.
Pay By Plate rates are higher than EZPass rates. The system adds a $0.60 processing fee to each invoice. Drivers have 30 days to pay the invoice before additional fees apply.
Pay By Plate Massachusetts
Pay By Plate Massachusetts is the official program for drivers without a transponder. When a vehicle passes through a toll point, the system records the license plate and matches it to the registered address on file with the Massachusetts Registry of Motor Vehicles. The invoice arrives by mail within 7 to 14 days. The invoice includes the date, time, location, and amount of each toll. Drivers can pay the invoice online, by phone, by mail, or in person at the EZDriveMA Customer Service Center.
Toll By Mail Invoice
A toll by mail invoice works the same way as a Pay By Plate invoice. The terms are interchangeable in Massachusetts. The invoice shows the original toll amount plus a $0.60 administrative fee. For example, a $1.25 toll becomes $1.85 on the invoice. If the invoice remains unpaid after 30 days, a second notice is sent. The second notice adds a $5 late fee. If the invoice remains unpaid after 60 days, the matter is referred to a collections process. The Massachusetts Department of Transportation can place a hold on the vehicle registration, which prevents license plate renewal until the toll and fees are paid.
Cash Payment Locations
Massachusetts does not have cash toll booths. official customer service Drivers who prefer to pay with cash can visit the EZDriveMA Customer Service Center in Auburn, Massachusetts. The center accepts cash, check, money order, credit card, and debit card payments. Some third-party retail locations, including certain gas stations and convenience stores, may accept E-ZPass payments or Pay By Plate invoice payments. The EZDriveMA website maintains an updated list of authorized payment locations.
Massachusetts Turnpike Toll Rates
Massachusetts Turnpike toll rates apply to the I-90 highway, also known as the Mass Pike. The turnpike runs from the New York state border in the west to Logan Airport in the east. The road uses open road tolling with gantries at multiple points. Toll rates depend on the distance traveled and the vehicle type. official agency E-ZPass rates are lower than Pay By Plate rates. Trucks and commercial vehicles pay higher rates based on the number of axles.
I-90 Toll Schedule
The I-90 toll schedule is divided into segments. Each segment has its own toll point. Drivers pay the toll for each segment they travel. The segments include:
- West Stockbridge to Lee
- Lee to Westfield
- Westfield to Chicopee
- Chicopee to Ludlow
- Ludlow to Palmer
- Palmer to Warren
- Warren to Charlton
- Charlton to Auburn
- Auburn to Westborough
- Westborough to Framingham
- Framingham to Weston
- Weston to Allston-Brighton
The total toll from the New York border to downtown Boston is approximately $7.55 with EZPass for a passenger vehicle. The same trip costs approximately $14.05 with Pay By Plate. The toll from Springfield to Boston is approximately $5.05 with EZPass.
Toll Calculator
Drivers can use the EZDriveMA toll calculator to estimate the cost of a trip. The calculator is available at www.mass.gov/ezpass. Enter the entry point and exit point to see the toll cost. The calculator shows both E-ZPass rates and Pay By Plate rates. The toll calculator helps drivers plan budgets for long trips. It also helps businesses track travel expenses. Commercial accounts receive detailed trip reports through the business portal.
Tobin Bridge Toll Payment
The Tobin Bridge carries traffic over the Mystic River between Charlestown and Chelsea. The bridge is part of U.S. Route 1. The toll is only charged in one direction, from Charlestown to Chelsea. Northbound traffic from Chelsea to Boston does not pay a toll. The Tobin Bridge toll is $2.50 with E-ZPass for a passenger vehicle. The Pay By Plate rate is $3.10 plus the $0.60 processing fee, for a total of $3.70. Trucks and commercial vehicles pay higher rates based on axles. The Tobin Bridge moved to all-electronic tolling in 2014. There are no toll booths. Drivers with E-ZPass accounts are charged automatically. Drivers without E-ZPass receive a Pay By Plate invoice by mail.
Ted Williams Tunnel Toll
The Ted Williams Tunnel is part of Interstate 90 and connects South Boston to Logan International Airport. The tunnel is part of the Massachusetts Turnpike system. Toll rates match other I-90 segments. Eastbound traffic leaving Logan Airport pays the tunnel toll. Westbound traffic entering Logan Airport does not pay a toll at the tunnel. The toll varies by distance traveled. E-ZPass rates are approximately $1.25 to $2.50 depending on the entry and exit points. Pay By Plate rates are approximately 50% higher than E-ZPass rates. The $0.60 processing fee applies to each Pay By Plate invoice.
Sumner Tunnel Toll Rates
The Sumner Tunnel carries traffic from East Boston and Logan Airport to downtown Boston. The tunnel is part of Route 1A southbound. The toll is charged only in the southbound direction, from East Boston to downtown. Sumner Tunnel toll rates match other Boston Harbor crossings. The EZPass rate is approximately $1.50 to $2.50 depending on the specific route. Pay By Plate rates are higher and include the $0.60 fee. The Sumner Tunnel underwent major restoration work between 2026 and 2026. During the closure, traffic was rerouted through the Ted Williams Tunnel. The Sumner Tunnel reopened in September 2026 with full electronic tolling in place.
Callahan Tunnel Toll
The Callahan Tunnel carries traffic from downtown Boston to East Boston and Logan Airport. The toll is charged only in the eastbound direction. Westbound traffic from East Boston to downtown uses the Sumner Tunnel. Callahan Tunnel toll rates match Sumner Tunnel rates. The E-ZPass rate is approximately $1.50 to $2.50. Pay By Plate rates are higher with the processing fee. Both tunnels are part of the Metropolitan Highway System. Together with the Ted Williams Tunnel, they form the primary routes between downtown Boston and the airport.
E-ZPass MA Customer Service Number and Contact
The E-ZPass MA customer service number is (877) 627-7745. The line operates Monday through Friday from 7:00 a.m. to 7:00 p.m. Eastern Time. The line is also open Saturday from 8:00 a.m. to 2:00 p.m. The center is closed on major holidays. Customer service representatives help with account setup, balance inquiries, payment issues, transponder replacements, violation disputes, and refund requests. The average wait time is less than 5 minutes during business hours. The automated phone system handles balance inquiries 24 hours a day.
Drivers can also contact customer service by email through the portal at www.mass.gov/ezpass. Email responses arrive within 1 to 2 business days. For urgent issues, the phone line is the fastest option.
The mailing address for the customer service center is:
EZDriveMA Customer Service Center
27 Midstate Drive
Auburn, MA 01501-1800
Massachusetts Toll Violation Notice
A Massachusetts toll violation notice arrives by mail when a driver fails to pay a toll. The notice includes the date, time, location, and amount of the unpaid toll. The notice also includes instructions for paying or disputing the charge. The first notice is sent within 30 days of the unpaid toll. Visit Ny Payment The notice gives the driver 30 days to pay the original toll amount plus a $0.60 processing fee. If paid within this window, no additional fines apply.
A second notice is sent if the first notice remains unpaid. official account The second notice adds a $5 administrative fee. The total amount due increases. The driver has 30 more days to pay before further action. If both notices remain unpaid, the case moves to a violation enforcement process. MassDOT can place a hold on the vehicle registration. The hold prevents the driver from renewing the license plate until all tolls and fees are paid. In serious cases, MassDOT can refer the debt to a collection agency.
Pay by Plate Massachusetts Process
The Pay by Plate Massachusetts process starts when a vehicle passes through a toll point without a valid transponder. The system captures images of the license plate using high-speed cameras. The images are processed through the Registry of Motor Vehicles database to find the registered owner.
Within 7 to 14 days, the system mails an invoice to the registered owner. The invoice includes a payment coupon and instructions. Drivers can pay the invoice in several ways:
- Online at www.mass.gov/ezpass using the invoice number
- By phone at (877) 627-7745 using the invoice number
- By mail using the payment coupon and a check or money order
- In person at the EZDriveMA Customer Service Center in Auburn
Pay by Plate invoices do not require an E-ZPass account. Drivers can pay as a guest using a credit card or bank account. The guest payment feature is useful for out-of-state visitors who do not want to open a Massachusetts account.
E-ZPass Massachusetts Balance Inquiry
An E-ZPass Massachusetts balance inquiry shows the current prepaid balance on the account. Drivers can check the balance through several methods:
- Online through the EZDriveMA portal
- Through the E-ZPass MA mobile app
- By calling the automated phone line at (877) 627-7745
- By checking the transponder, which has a small indicator light
The online portal shows the current balance, pending tolls, and recent transactions. The mobile app shows the same information plus a map of nearby toll facilities. The automated phone line reads the balance when the driver enters the account number and transponder number.
The system sends automatic low balance alerts when the balance drops below the replenishment threshold. Alerts are sent by email or text message based on the driver’s preferences. Drivers can change the alert settings in the account portal.
Massachusetts Toll Road Fees
Massachusetts toll road fees include the base toll, administrative fees, and processing fees. E-ZPass users pay only the base toll. Pay By Plate users pay the base toll plus a $0.60 processing fee per invoice. Late payment fees apply to unpaid Pay By Plate invoices. The first late fee is $5. If the invoice remains unpaid for 60 days, additional fees may apply. Drivers who repeatedly fail to pay tolls may face registration holds. Commercial vehicles pay tolls based on the number of axles. A standard 2-axle truck pays the same as a car. A 3-axle truck pays 1.5 times the base rate. A 4-axle truck pays 2 times the base rate. A 5-axle truck pays 2.5 times the base rate. These multipliers apply to both E-ZPass and Pay By Plate transactions.
Fast Lane Transponder MA History
Fast Lane was the original name of the electronic toll system in Massachusetts. The program started in 1998 as a pilot project on the Tobin Bridge. By 2002, Fast Lane had expanded to the Massachusetts Turnpike and Boston tunnels. In 2012, Massachusetts joined the EZPass network. The Fast Lane system converted to E-ZPass technology. Existing Fast Lane transponders continued to work for several years during the transition. By 2016, all Fast Lane transponders were replaced with EZPass transponders.
E-ZPass Transponder Massachusetts Types
Massachusetts E-ZPass offers three transponder types:
- Sticker transponder: A small adhesive device mounted on the windshield. This is the standard option for most passenger vehicles.
- Bumper-mounted transponder: A larger device mounted on the front bumper. This is used for vehicles with metalized windshields that block the sticker signal.
- Internal hardcase transponder: A portable device that can be moved between vehicles. This is used by drivers with multiple vehicles or rental car users.
The sticker transponder is free. The bumper-mounted transponder costs $15. The internal hardcase transponder costs $20. The system pairs each transponder with a specific account number.
Massachusetts Toll Invoice Pay
Massachusetts toll invoice pay refers to paying a Pay By Plate invoice. The invoice arrives by mail and includes a unique invoice number. The invoice number allows the driver to pay online or by phone without creating an account.
To pay an invoice online, visit www.mass.gov/ezpass and click “Pay an Invoice.” Enter the invoice number and license plate number. Select the payment method. The system processes the payment immediately and sends a confirmation email. To pay by phone, call (877) 627-7745 and follow the automated prompts. Enter the invoice number using the phone keypad. The system accepts credit and debit card payments. The payment processes within minutes.
E-ZPass MA Monthly Statement
The EZPass MA monthly statement provides a summary of all toll transactions during the billing cycle. The statement shows the date, time, location, and amount of each toll. The statement also shows the opening balance, payments received, tolls charged, and closing balance. Statements are available online through the EZDriveMA portal. Drivers can view, download, or print statements at any time. The portal stores statements for at least 12 months. Older statements can be requested by calling customer service.
Massachusetts Toll Dispute Resolution
Massachusetts toll dispute resolution allows drivers to challenge toll charges they believe are incorrect. disputes include charges for vehicles the driver did not own, duplicate charges, and incorrect toll amounts. To file a dispute, log in to the account portal and select the transaction in question. Click “Dispute” and provide the reason for the challenge. The system routes the dispute to a customer service representative for review.
Disputes can also be filed by phone. Call (877) 627-7745 and speak with a representative. The representative will document the dispute and provide a reference number. The dispute review process takes 7 to 14 business days.
E-ZPass Massachusetts Activation Process
The E-ZPass Massachusetts activation process begins when a new transponder arrives in the mail. The transponder is inactive until it is paired with an account. Activation takes only a few minutes through the online portal. To activate, log in to the account at www.mass.gov/ezpass. Click “Activate Transponder” under the Account Management menu. Enter the transponder number printed on the back of the device. Select the vehicle that will use the transponder. Click “Submit” to complete the activation.
The system processes the activation within 24 hours. Most activations take only a few minutes. Once activated, the transponder is ready to use. Drivers should mount the transponder on the windshield before driving through any toll point. Mount the sticker transponder on the inside of the windshield, approximately 1 inch below the rearview mirror mount. The transponder should be placed in a clean, dry area without any obstructions. Metalized windshields may require a different mounting location or a bumper-mounted transponder.
Massachusetts Toll Refund Request
A Massachusetts toll refund request can be filed when a driver believes they were charged incorrectly. Refund requests cover duplicate charges, incorrect toll amounts, and charges after a transponder was deactivated. To request a refund, log in to the account portal and navigate to the transaction history. Select the transaction that needs a refund. Click “Request Refund” and provide the reason. The system routes the request to a customer service representative.
Refund requests can also be made by phone. Call (877) 627-7745 and explain the situation to a representative. The representative will document the request and initiate the review process. Most refund requests are processed within 7 to 14 business days. Approved refunds are credited back to the original payment method. Credit card refunds appear within 1 to 2 billing cycles. Bank account refunds appear within 3 to 5 business days. Account balance refunds are added immediately to the prepaid balance.
Add Money to E-ZPass MA
Adding money to E-ZPass MA is simple and fast. The account portal allows one-time payments at any time. Drivers can add any amount from $10 to $500 in a single transaction. To add money, log in to the account at www.mass.gov/ezpass. Click “Add Funds” under the Account Management menu. Enter the payment amount. Select the payment method on file or enter a new payment method. Click “Submit” to complete the transaction.
The mobile app also supports adding funds. Open the E-ZPass MA app and log in. Tap “Add Funds” on the home screen. Enter the amount and confirm the payment. The balance updates within seconds. Auto-replenish is the most convenient way to add money. When the balance drops below the threshold, the system automatically adds funds. Drivers do not need to remember to check the balance. The auto-replenish setting can be changed or disabled at any time.
E-ZPass MA Auto-Replenish Settings
EZPass MA auto-replenish settings control when and how the system adds funds to the account. The default settings are:
- Low balance threshold: $10
- Replenishment amount: $30
When the balance drops to $10, the system automatically charges the payment method on file for $30. The new balance becomes the current balance plus $30. This cycle continues as long as the payment method is valid.
Drivers can change the threshold and replenishment amount through the account portal. Commercial accounts often use higher thresholds, such as $50 or $100, with replenishment amounts of $100 to $500. The changes take effect immediately. If a payment method fails, the system sends an alert by email or text. The driver has 7 days to update the payment method before the account is marked as delinquent. Delinquent accounts may be suspended, which can result in Pay By Plate invoices.
Out of State E-ZPass Massachusetts
An out of state E-ZPass works in Massachusetts. The E-ZPass network covers 19 states, and all transponders are interoperable. A driver with an E-ZPass from New York, New Jersey, Pennsylvania, or any other member state can use the same transponder on Massachusetts toll roads. However, out-of-state E-ZPass users pay the same toll rates as Massachusetts E-ZPass users. They do not receive any Massachusetts-specific discounts. Some states offer reciprocal discounts for transponder holders, but Massachusetts does not have a separate discount program for visitors.
Massachusetts Toll By Mail Invoice
A Massachusetts toll by mail invoice is the same as a Pay By Plate invoice. The terms are used interchangeably. The invoice arrives by mail when a vehicle passes through a toll point without a valid transponder or with an inactive account.
The invoice includes the following details:
- Invoice number
- Issue date
- Due date
- License plate number
- Vehicle make and model
- Date, time, and location of each toll
- Toll amount for each transaction
- Processing fee
- Total amount due
- Payment instructions
The invoice is due 30 days from the issue date. Late fees apply after the due date. Drivers who do not receive an invoice but believe they may have crossed a toll point can check their account or contact customer service.
E-ZPass MA Mobile App
The EZPass MA mobile app is available for iOS and Android devices. The app provides full account management from a smartphone or tablet. Drivers can check balances, view transaction history, add funds, update payment methods, and report issues. The app sends push notifications for low balance alerts, payment confirmations, and account updates. Pa Bill Pay InformationDrivers can enable or disable notifications in the app settings. The app also supports biometric login, such as fingerprint or face recognition, for faster access.
To download the app, search for “EZPass MA” in the App Store or Google Play. The app is free to download and free to use. There are no in-app purchases or subscription fees. The app requires the same login credentials as the online portal. Drivers who forget their password can reset it through the app using the email recovery option. The app remembers the login for 30 days unless the user logs out manually.
I-90 Massachusetts Toll Calculator
The I-90 Massachusetts toll calculator estimates the cost of a trip on the Massachusetts Turnpike. The calculator is available on the EZDriveMA website and through the mobile app. The calculator considers the entry point, exit point, vehicle type, and payment method. To use the calculator, enter the entry point and exit point. Select the vehicle type (passenger car, motorcycle, truck with 2 axles, etc.). Select the payment method (EZPass or Pay By Plate). The calculator displays the estimated toll.
The calculator helps drivers plan trip budgets. It also helps businesses track travel costs. The rates shown in the calculator are updated whenever the toll schedule changes. As of 2026, the rates shown in the calculator match the official toll schedule.
Massachusetts E-ZPass Interoperability
Massachusetts EZPass interoperability refers to the system’s ability to work with E-ZPass accounts from other states. Massachusetts joined the E-ZPass network in 2012, allowing Massachusetts transponders to work across the network and out-of-state transponders to work in Massachusetts.
The EZPass network includes 19 states:
- Maine
- New Hampshire
- Vermont
- Massachusetts
- Rhode Island
- Connecticut
- New York
- New Jersey
- Pennsylvania
- Delaware
- Maryland
- West Virginia
- Virginia
- North Carolina
- Ohio
- Indiana
- Illinois
- Kentucky
- Michigan (limited participation)
A single transponder works across all member states. Visit Ohio Pay Tolls Drivers do not need separate transponders for each state. The system charges tolls to the home account, regardless of where the transponder is used.
E-ZPass Massachusetts Suspended Account
An E-ZPass Massachusetts suspended account cannot process tolls through the transponder. The suspension occurs when the account has insufficient funds, an expired payment method, or a violation that remains unresolved. When an account is suspended, the transponder does not deduct tolls. Ohio Pay Tolls The toll system treats the vehicle as if it has no transponder. The driver receives a Pay By Plate invoice for each toll, plus a $0.60 processing fee per invoice.
Massachusetts E-ZPass Replacement
A Massachusetts E-ZPass replacement is available when a transponder is lost, stolen, damaged, or malfunctioning. The replacement process starts by logging in to the account portal and selecting “Replace Transponder.” The portal allows the driver to order a replacement sticker transponder for free. The replacement ships within 5 to 7 business days. The driver can also order a different transponder type, such as a bumper-mounted or hardcase transponder, for an additional fee.
EZDriveMA Customer Service Center Details
The EZDriveMA Customer Service Center is located at 27 Midstate Drive, Auburn, MA 01501-1800. The center serves walk-in customers Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 2:00 p.m. The center is closed on Sundays and major holidays.
Walk-in services include:
- Account setup and management
- Cash payments for Pay By Plate invoices
- Transponder replacement
- Transponder testing
- Violation dispute filings
- Refund requests
- General customer support
The center accepts cash, checks, money orders, credit cards, and debit cards. There is no fee for paying at the center. Drivers should bring their invoice or account number for faster service.
Phone support is available at (877) 627-7745 during the same business hours. The automated phone system is available 24 hours a day for balance inquiries and payment processing. Drivers who need to speak with a live representative should call during business hours.
Official Website: www.mass.gov/ezpass
Phone: (877) 627-7745
Address: 27 Midstate Drive, Auburn, MA 01501-1800
Hours: Monday-Friday 7:00 a.m. to 7:00 p.m., Saturday 8:00 a.m. to 2:00 p.m.
Massachusetts E-ZPass Payment for Businesses
Massachusetts EZPass payment for businesses operates through commercial accounts. A commercial account allows a company to register multiple vehicles under one account. The account provides consolidated billing, detailed trip reports, and tax-ready statements. To open a commercial account, visit the EZDriveMA website and select “Commercial Account” during registration. Commercial accounts require a business tax ID, a list of vehicles, and a higher initial deposit. The minimum opening balance for a commercial account is $50 per transponder.
Massachusetts E-ZPass for Rental Cars
Rental car drivers in Massachusetts have several options for paying tolls. Most rental car companies offer their own toll programs. The rental company charges a daily fee plus the cost of each toll. This is the most convenient option for visitors. Drivers who prefer not to pay the rental company fee can use their personal E-ZPass transponder. The transponder must be mounted in the rental car before driving on toll roads. The driver is responsible for returning the transponder and any account balance adjustments.
Massachusetts E-ZPass Payment Problems
Massachusetts E-ZPass payment problems include declined payments, low balance alerts, transponder not reading, and unexpected Pay By Plate invoices. Each problem has a specific solution. Declined payments occur when the payment method on file is expired or has insufficient funds. The system sends an alert by email or text. The driver must update the payment method within 7 days to avoid account suspension. Low balance alerts occur when the account balance drops below the threshold. The alert reminds the driver to add funds or check that auto-replenish is working. If auto-replenish fails, the driver must add funds manually to prevent further issues.
Massachusetts Toll Rate Changes in 2026
Massachusetts toll rate changes in 2026 affected several facilities. The Tobin Bridge toll increased from $2.50 to $2.50 for E-ZPass users (no change) and from $3.00 to $3.10 for Pay By Plate users. The processing fee remained at $0.60 per invoice. The Massachusetts Turnpike rates remained stable in 2026. The last major rate change occurred in 2026, when some segments saw small increases to fund infrastructure projects. The toll revenue funds road maintenance, bridge repairs, and transit improvements. Boston tunnel rates also remained stable in 2026. The Sumner Tunnel, Callahan Tunnel, and Ted Williams Tunnel continue to charge tolls only in one direction, as they have since the original construction.
Massachusetts E-ZPass Payment Tips
Massachusetts E-ZPass payment tips help drivers avoid common issues and save money. The most important tip is to keep the account funded. Auto-replenish is the easiest way to maintain a positive balance. Drivers should also verify that the transponder is mounted correctly. A transponder that is mounted too high, too low, or in the wrong location may not read at toll points. The correct mounting location is 1 to 2 inches below the rearview mirror mount, in the center of the windshield. Drivers with metalized windshields should request a bumper-mounted transponder. Metalized windshields block the signal from sticker transponders. A bumper-mounted transponder sends a stronger signal that works through the windshield.
Frequently Asked Questions About Massachusetts E-ZPass Payment
What is the difference between E-ZPass MA and Pay By Plate MA?
E-ZPass MA is an electronic toll system that uses a transponder mounted in the vehicle to deduct tolls from a prepaid account. Pay By Plate MA is a camera-based system that captures license plate images and sends an invoice to the registered vehicle owner. EZPass users pay lower toll rates, typically 50% less than Pay By Plate users. E-ZPass users also avoid the $0.60 processing fee that Pay By Plate invoices include. EZPass is faster because drivers do not need to wait for an invoice or make a separate payment. For frequent drivers, E-ZPass is the most cost-effective option. For occasional visitors, Pay By Plate works without requiring any upfront setup.
How long does it take to receive a Massachusetts E-ZPass transponder?
A Massachusetts EZPass transponder typically arrives within 5 to 7 business days after the account is opened. The transponder ships from the EZDriveMA distribution center via the U.S. Postal Service. Drivers who need a transponder faster can visit the EZDriveMA Customer Service Center in Auburn, Massachusetts, to pick one up in person. The center has transponders available for immediate issuance. Drivers who request expedited shipping may pay an additional fee. Once the transponder arrives, it must be activated through the online portal or mobile app before use. Activation takes only a few minutes, and the transponder is usually ready within 24 hours.
Can I use my Massachusetts E-ZPass in other states?
Yes, a Massachusetts EZPass transponder works in all 19 E-ZPass member states. These states include Maine, New Hampshire, Vermont, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, West Virginia, Virginia, North Carolina, Ohio, Indiana, Illinois, Kentucky, and Michigan (limited). The transponder is interoperable, meaning the same device reads at toll points across the network. Tolls are charged to the Massachusetts account regardless of where the transponder is used. Drivers do not need to open separate accounts for each state. The EZPass network continues to expand, with additional states expected to join in coming years.
What happens if I drive through a Massachusetts toll without a transponder?
If a driver passes through a Massachusetts toll without a transponder, the system captures the license plate using overhead cameras. The system matches the plate to the registered vehicle owner through the Massachusetts Registry of Motor Vehicles or the equivalent agency in other states. Within 7 to 14 days, the registered owner receives a Pay By Plate invoice by mail. The invoice includes the toll amount plus a $0.60 processing fee. The driver has 30 days to pay the invoice. If unpaid, a $5 late fee is added. Continued non-payment can result in a registration hold, which prevents license plate renewal.
How do I dispute a Massachusetts toll charge?
To dispute a Massachusetts toll charge, log in to the EZPass MA account portal and navigate to the transaction history. Select the transaction in question and click “Dispute.” Provide a detailed reason for the dispute, such as incorrect vehicle, duplicate charge, or transponder malfunction. The system routes the dispute to a customer service representative for review. Disputes can also be filed by calling (877) 627-7745. The review process takes 7 to 14 business days. If approved, the toll is credited back to the account. If denied, the driver receives a written explanation and can request a formal hearing through MassDOT.
Is there a fee to open a Massachusetts E-ZPass account?
No, there is no fee to open a Massachusetts EZPass account. The account setup is free, and the standard sticker transponder is provided at no charge. The only initial cost is the prepaid account balance, which starts at $20 for personal accounts. This balance is used to pay tolls and remains in the account for future use. Commercial accounts require a higher initial deposit, typically $50 per transponder. There are no monthly maintenance fees for either personal or commercial accounts. The account remains active as long as there is activity at least once every 12 months. Inactive accounts may be closed, and the remaining balance is refunded.
Can I get a refund if I close my Massachusetts E-ZPass account?
Yes, drivers who close their Massachusetts EZPass account can receive a refund of the remaining balance. To close the account, log in to the portal and select “Close Account” under Account Management. The system calculates the remaining balance after any pending tolls. The refund is issued by check and mailed to the address on file. Refunds typically arrive within 4 to 6 weeks. Drivers who want the refund faster can request a direct deposit to a bank account. Direct deposit refunds process within 7 to 10 business days. The transponder must be returned to the EZDriveMA Customer Service Center, or a $15 unreturned transponder fee may be deducted from the refund.
